Betway FAQ – Get Help For All Your Questions

You might want to register an account with Betway South Africa or maybe you’re already a customer. Either way, most punters who open a new betting account have all kinds of questions they need answered or some help with Betway. You’ll want to know everything from how to make a deposit and claim your welcome bonus to what happens with any bets you’ve placed when a match is postponed.

We’ll do our best to answer all your most frequently asked questions about Betway South Africa, so even when there’s load-shedding you’re never left in the dark!

What Is Betway All About?

The Betway Group is an international gambling company with brands that include Betway Sportsbook, Betway Casino, Betway Vegas, Betway Bingo and Betway Poker. When Betway expanded their operations to South Africa in 2017 they were already well-established as a leading bookmaker in Europe. They sponsor a number of major sporting events as well as teams and players within football, boxing, darts, snooker, tennis, horse racing and esports.

Licensed by the Western Cape Gambling and Racing Board, Betway South Africa has quickly made themselves known through their marketing via TV, online advertising and team sponsorships. Today the company is a household name and having a Betway account is like a rite of passage for any serious South African sports bettor. If you’d like to know more about what Betway South Africa have to offer then we recommend a read through our comprehensive Betway Review.

Who Owns Betway?

Betway is owned by the Betway Group, a Guernsey-based company founded in 2006. They have gaming licenses in countries across Europe which include the UK, Italy, Denmark, Spain, and Germany among others.

In Africa, Betway is licensed to operate in South Africa, Uganda, Kenya, Nigeria, Zambia and Ghana. The Betway Group is owned by Rosehall Global Limited, who also have stakes in a number of other betting companies around the world. 

How To Deposit On Betway South Africa

There are several options available for topping up your Betway account such as cards, vouchers, phone and bank deposits:

  • Visa Credit/Debit Card
  • Mastercard Credit/Debit Card
  • EFT (FNB, ABSA, Standard Bank, Nedbank)
  • Ozow Instant EFT
  • SiD Instant EFT
  • OTT Voucher
  • 1voucher 
  • Kazang (Electronic Vouchers)
  • USSD (deposit without data using SMS)
  • Airtel Betway (Minimum R500)
  • MTN Mobile Money (Minimum R500)

Watch our video with easy instructions on how to deposit at Betway South Africa. You can also read our Betway Deposit Guide for more information.

Can I Make A Withdrawal Without Verification?

As per South Africa’s FICA regulations, you will first have to verify your Betway account before requesting a withdrawal. However on occasions if the withdrawal is below R3000 it might be paid out without having to fica the account, but that’s the exception, not the rule.

To make a withdrawal at Betway:

  1. Log in to your Betway account.
  2. Click My Account at the top of the homepage.
  3. Select Withdraw Funds.
  4. Choose your withdrawal method and provide your details.
  5. Enter the amount you wish to withdraw and click Proceed.
  6. Your winnings will take 1-2 business days to reflect in your account.

Check out this video explaining how to make a withdrawal from your Betway South Africa account.

What Is Betway Cash Out?

Betway Cash Out and Partial Cash Out is a feature which allows you to take an early payout from all or part of your sports bet before the event has ended. Depending on how your bet is doing at the time of cashing out, you’ll either make a profit or get a portion of your stake put back into your balance. 

The amount you will be offered to Cash Out is based on the live odds at the time and will never be more than the total potential win on your bet slip. You can also use Cash Out before an event has started if you change your mind and want to cancel your bet. You will lose a very small portion of your stake in this instance.

To see how much your bet is worth and cash out, follow these steps:

  1. Log in to your Betway account.
  2. Click My Account at the top right of the homepage.
  3. Click My Bets.
  4. The current Cash Out price as well as the Cash Out icon will be displayed for eligible and unsettled bets.
  5. Select the bet you wish to Cash Out.
  6. Click Cash Out.
  7. Cash Out details can be viewed under My Account>My Bets>Settled. Bets that have been cashed out will have a green ‘Cashed Out’ icon next to them.

Watch our video on how to use Betway Cash Out or read our guide on betway Cash Out and how it works.

Betway Data Free Co Site

Betway offer data free betting to it’s mobile punters. With the Betway data free co za site you can enjoy deposits, withdrawals and naturally betting on sports, all without using any data. If you don’t have an account you can even sign up on the data free site app and claim your R25 free bet!

To use the data free site you must use the Betway data free link. You can find out more about how to use the data free in Betway Data Free site Guide.

What Happens When A Match Is Postponed or cancelled?

At Betway, if a sports event is not played or postponed or abandoned for any reason, all bets will stand for the following day. If the match is still not played within 48 hours then all bets are voided and your stake is returned. There are a few exceptions to this rule which include tennis, baseball as well as tournament and non-regular season soccer.

Generally, if any match is abandoned due to injury, bad weather or crowd trouble, all betting markets that have already been settled until it stops will stand. For example: If a football match stops in the second half, all bets involving the 1st half will stand. If there was a goal scored, the first goalscorer market will stand, but the last and any time goalscorer bets will be void. In tennis, if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.

For normal accumulator bets, if any matches are postponed or abandoned, the rest of your bet will stand. Your winnings will be calculated without the odds of that match included. Enhanced multiples involving postponed matches are completely voided.

Still unsure about something? We’re here to help! In the comments below, ask us anything you want to know about Betway South Africa and we’ll give you an answer as soon as we can

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