PalaceBet Review

If you thought life couldn’t possibly get any sweeter for punters, think again because PalaceBet has joined the entourage of online betting sites in South Africa—and they’ve got a whole lot to offer! With legendary Emperors Palace in its stable, Peermont is an award-winning hospitality group with a large portfolio of hotels, casinos and resorts located across Africa. Its latest venture is into the online gambling space with the launch of PalaceBet, a brand-new sportsbook and live games platform that punters are going to love.

PalaceBet offers both casual and serious online players an assortment of Pre-Match and Live Sports betting powered by DraftKings software, based in the United States. With their new site, PalaceBet also brings punters fixed-odds betting on Lucky Numbers, Betgames and popular Evolution Live Games like Dream Catcher, Monopoly Live and Crazy Time.

In this review we put PalaceBet to the ultimate test, evaluating this newcomer to online betting in South Africa from every angle. Keep reading and we’ll give you the skinny on welcome bonuses, playability, mobile features, banking, customer support and more.

Legality & Player Security

PalaceBet is fully licenced (10189453-001) and regulated by the Western Cape Gambling & Racing Board, which means it’s completely legal for South Africans to play on their site. As a legitimate operator with a long history in land-based casinos, you can rest assured your money is safe at PalaceBet and any legitimate complaints you may have will be properly looked into by the relevant authorities.

How To Sign Up With PalaceBet

It’s quick and easy to register an account with PalaceBet. All you’ll need is a stable internet connection and to have your personal details handy.

  • Visit the PalaceBet website
  • Click the orange Join Now button at the top right of your screen.
  • On Page 1: Enter your first name, last name, date of birth and email address.
  • On Page 2: Enter your province, mobile number, ID/Passport number, city, address and postal code.
  • On Page 3: Enter your username, password and source of funds.
  • Choose whether you want to receive marketing materials and accept the site’s terms and conditions.
  • Click Create My Account to complete the registration process.
  • Click the link in your email to begin verifying your account.

PalaceBet Welcome Bonus

As the esteemed king or queen of PalaceBet, your royal welcome into the casino includes a 100% match up to R1000 on your first deposit. Before you can make a withdrawal of your bonus balance, the total amount must be wagered 3 times. For example, if you deposit R1 000, you’ll get a bonus of R1 000. Both amounts must be bet 3x to meet the wagering requirements, and so you will need to place R6 000 worth of bets to complete wagering.

The minimum odds for single bets are 5/10 (1.50) and 12/10 (2.1) for multiple bets with each leg 2/10 (1.2) or bigger. Single bets placed on any type of Handicap, Over/Under or Odd/Even market will not count towards completing wagering.

Multiple bets can include any market as long as they meet the aforementioned odds requirements. Bets placed on Live Games will not count towards wagering, nor will Tricast bets on horse racing. Read the full terms and conditions of the PalaceBet Welcome Bonus.

How To Claim Your R1 000 Welcome Bonus 

First, go ahead and sign up for an account with PalaceBet. Then deposit at least R50 into your account and the bonus will be automatically credited shortly thereafter. The PalaceBet Welcome Bonus is equal to the value of your first deposit up to R1000.

PalaceBet Promotions

Aside from the PalaceBet Welcome Bonus, there are currently no other promotions available. Watch this space for future promotions!

PalaceBet – Desktop Experience

The PalaceBet site design and navigation are comparable with many well-known betting sites in South Africa offering similar products. On the banner at the top of the homepage, you can find the main betting categories which include Sports, Live Betting (Sports), Betgames, Lucky Numbers and Live Games (Casino).

The secondary horizontal menu includes Today’s Events, Results, Promotions and a button to access the Live Chat feature for Customer Support. Down the left side of the screen are some quick links to casino games, lotteries and soccer depending on what’s popular at the moment. The Promotions carousel in the top middle of the homepage advertises the latest offers available at PalaceBet.

Below the Promotions carousel is the main sports menu which is separated into Live, Upcoming and Highlights and then further subdivided by sport. Here you can see which sports are available to either bet on in-play or in the next 24 hours.

For a more comprehensive list of sports available at PalaceBet which includes Outright markets, click the relevant sports tab on the left side of the screen and then browse for a specific league or event. Displayed at the bottom of the PalaceBet homepage is the operator’s licensing information as well as links to important information such as Betting Rules, Terms and Conditions and more.

PalaceBet – Mobile Experience

The PalaceBet website is fully mobile compatible, allowing you to place bets on your phone hassle-free. The mobile site has a user-friendly interface which closely resembles the desktop site in both its appearance and navigation.

The site is divided into three main categories—Sports, In-Play and Games. Under the Games tab is where you can find all non-sports-related betting products such as Lucky Numbers, Betgames and Live Games. For customer support, select the hamburger menu in the top left and click the yellow speech bubble to speak to an agent on Live Chat. 

Sports Betting Markets

The selection of sports available at PalaceBet is thorough without being too overwhelming. You can expect to find betting markets on soccer, horse racing, rugby, cricket, tennis, golf, esports and many others. PalaceBet’s relationship with DraftKings in the USA means they offer special props on American sports like NFL such as passing and receiving yards which are not available elsewhere.

In terms of outright markets, PalaceBet also has you very well covered. For soccer, these aren’t limited to Overall Winner but also include Top 4 Finish, Relegation, Top Goalscorer and Player Of The Year Award. The in-play betting platform on PalaceBet is highly responsive and features a Live Schedule so you can see which games will be offered in-play up to a week in advance. This is a unique feature we think all sportsbooks should have!

Virtual Sports

Nothing yet, but we’ll keep you posted!

Palacebet Sports Betting Features

For a brand-new online bookmaker, PalaceBet offers a good variety of sports betting features and we expect more to come soon.

  • Combo Boost: This accumulator bonus gets bigger the more selections you add to your betslip. Include five selections or more and you can get up to a 60% increase on your winnings.
  • Results: Keep your finger on the pulse of what’s happening with up-to-the-minute results from sports leagues around the world.
  • Statistics: Here you can find statistics which represent a team or player’s current form, win probability, head to head results and more.
  • Match Tracker: Use this feature to follow matches as they unfold and use the up-to-the-second information to inform your bets.
  • Fast Markets: Predict whether a specific live-event such as a goal, corner or free-kick will take place in the next 1-5 minutes.
  • Documents Upload: From your Account Profile you can conveniently upload your FICA documents to verify your account.

Betgames

The 10 live betting games provided by Betgames.TV include Lucky 7, Dice Duel, Bet On Baccarat and more. Place bets on hundreds of outcomes in these fast-resulting games with a wide range of odds available. Live draws are hosted every few minutes by attractive presenters and will keep you entertained for hours on end.

Live Games

PalaceBet also has a broad selection of Live Games available to play on your desktop or phone powered by Evolution Gaming. These fun and exciting games are presented live in-studio and range from casino classics such as Roulette, Poker and Blackjack to interactive Game Shows like Monopoly Live, Crazy Time, Deal or No Deal and more.

Lucky Numbers

With PalaceBet Lucky Numbers, you can place bets on hundreds of international lotteries with draws taking place almost every hour of the day. There is a wide range of betting markets to choose from and you’ll be able to check the results as soon as the draw is verified. To play, you’ll need to select your draw, place your bets and then wait for the draw results to appear on the PalaceBet website. 

Casino Slots

Nothing yet, but we’ll keep you posted!

Deposits and Withdrawals

Once you’ve registered a PalaceBet account and verified your email address, you must wait for your ID to be verified before making your first deposit. You won’t need to submit any documents at this stage—the ID number you provided during sign-up will be used. Only once this pre-verification process is completed within 24 hours can you deposit and claim your R1 000 welcome bonus.

At the moment there are two ways to top up your PalaceBet account. You can deposit using a credit/debit card or via EFT from any major bank. Before requesting any money, you’ll need to use the Document Upload tool in your PalaceBet Account Profile to submit a copy of your ID, proof of residence and proof of bank account. Withdrawals take up to 5 business days to reflect in your bank account.

PalaceBet – FICA Requirements

There are two stages to the player verification process at PalaceBet which is quite unusual and a bit of hassle for new players. Firstly, after registration, you’ll need to verify your email address and wait for your account to be activated for deposits (takes up to 24 hours). Thereafter, you must upload FICA documents (copy of ID, proof of residence, proof of bank account) for verification before you can request a withdrawal.

Loyalty Programmes

As part of the Peermont family of brands, PalaceBet customers affiliated with their resort chains such as members of the Peermont Winners Circle will soon be eligible for special benefits. They can use these rewards to further enhance their experience at PalaceBet.

Customer Support

If you have any questions whatsoever about your PalaceBet account you can contact customer support via live chat, telephone or email. 

Live Chat: Click the orange speech bubble at the bottom right of the homepage

Phone: 0860 725 223

Email: support@palacebet.co.za

Support Hours: Monday to Friday (10h00-22h00), Saturday and Sunday (10h00-17h00), Public Holidays (10h00-17h00).

Social Media

Follow PalaceBet on Twitter and Facebook to keep informed about special offers, events and more! 

Responsible Gaming and Self Exclusion

Palacebet supports responsible gaming by recommending players set personal guidelines for spending and behaviour. Customers can at any time request to be temporarily or permanently excluded from using PalaceBet and participating in betting.

The South African Responsible Gambling Foundation website has more information about the procedures for Self-Exclusion. When a Customer self-excludes, they are obliged to advise Palacebet in writing about the decision, whereupon Palacebet will close their betting account. 

PalaceBet – Our Verdict

For a brand-new online betting site, PalaceBet has launched a fairly comprehensive product. Their range of pre-match and in-play sports betting is quite extensive and nicely complemented by their lottery and live casino games.

There are still some gaps to be filled as far as offering more banking options and promotions to customers, but our overall experience of PalaceBet has been a positive one so far. Peermont’s background in hospitality, gaming and entertainment gives us the utmost confidence they will continue to develop PalaceBet to the same high standard as their land-based operations. 

Pros

👍 Legal operator with long-standing reputation

👍 Welcome bonus for new customers up to R1 000

👍 Pre-match and in-play betting on 27 different sports

👍 Betgames and other live-hosted casino games 

👍 Fixed-odds betting on lotteries from around the world

👍 Features which include Live Results, Statistics and Match Tracker

👍 User-friendly mobile experience for on-the-go betting

👍 Live Schedule to see in-play games offered in advance

👍 Betting props on U.S. Sports unavailable elsewhere

Cons

👎 Pre-verification for players required before depositing

👎 No current promotions aside from welcome bonus

👎 Deposit methods currently limited to cards and EFT

👎 Withdrawal methods currently limited to EFT

Have you signed up and given PalaceBet a try? Seeing that they only recently launched, we’d love to hear what you think so far. Hit us up in the comments below!

Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments