Supabets are a bookmaker that has exploded onto the South African betting scene in recent months.They are an international operation and seem to be investing quite heavily in the African market, which is great for us punters. They’ve started to markets themselves quite heavily but taking over sponsorship of the EFC from Betx (which has since gone back to Betx) and by their television advert campaign.
I’ve never been into a Supabets store so I cannot say too much about their retail operation but apparently they have 31 branches around South Africa and one opening / open up in Cape Town soon. I’ll definitely head down soon to check the store out. Anyway, onto the good stuff.
Supabets have a 50% sign on bonus on your first deposit up to R2000. So the max you can get is a R1000 bonus from a R2000 initial deposit. It’s a strange angle to take as we think a 100% match up to R1000 would have been fairly generous and would like have interested new customers and kept the business happy. Simply put 50% is not an attractive number when I can get 100% up to R500 elsewhere. It’s not a major drawback, just a strange business decision.
The overall feel of the site itself is solid and easy to navigate. The website feels polished and has a very European bookmaker feel to it. There is a strong emphasis on lottery and lucky numbers, something we’d like to see less of but we’re sure Supabets have their reasons. Also their customer service is severely lacking. It took me 3 hours to get a response from their Whatsapp agents even though they were online and my question was a simple one. They also rejected my Web Africa account invoices as insufficient for Fica without actually even saying so!
Promotions :
5% Money Back Special : Get 5% of your money back if you lose.
Multibet Special : Get a boost of up to 30% on multiples
One does have to say those are two very unique and interesting promotions that you don’t find elsewhere. We really like the 5% money back special which is very generous of them.
Sports Offered :
Soccer, baseball, Aussie rules, basketball, boxing, cricket, darts, floorball, futsal, handball, ice hockey, rugby, snooker, tennis, horse racing, volleyball and more.
Overall Experience :
The overall experience at Supabets is a positive one. With unique and interesting promotion, an above average sign on bonus and a solid website, Supabets are a bookmaker to watch. My biggest gripe is the customer service but I’m going to reserve judgement until I’ve had more experiences with them.
Sign on Bonus Rating : 6.5/10
Overall Rating : 7/10
Editors Note:
Superbets have heard your complaints and have responded with the following:
WE HAVE HEARD YOU! You can now submit your FICA documents to our specialised department: fica@supabets.co.za
SUPABETS Customer Support: Please can you contact us by calling us on +27 11 215 7000, SMS HELP to 31388 and we’ll call you back, or email support@supabets.co.za. We want to try and resolve these issues, but are unable to find your details based on the names in the comment section.
So please get in contact with them directly to resolved issues, hopefully this will curb the number of Supabets complaints we’ve been getting.
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51 Comments on "Supabets review"
You should get the bonus within 72 hours King, but yes their service leaves a lot to be desired. I’d recommend calling them as they are pretty decent via the phone.
So what good do these gambling boards bring to the table then? I see this Supabets is registered with the Gauteng Gambling Board. Seeing that they are registered, should that not rule out any issues with receiving your money into your bank account (when they finally pay out)? And what about sanctions for withholding people’s money (unless, off course there is a dispute).
Hi Mgqqwesi are Supabets not wanting to pay you out? What is their reasoning?
Apologies for not being clear, I was just responding to the complaints posted by other punters on here regarding Supabets. I am not registered with them but I see they have a tasty looking deposit match of up to R20k, so I wanted to check out the reviews before jumping in.
Just be careful with the wagering on that 20k mate 🙂 it’s rather large!
Well, with such negative comments about them, I won’t be going in that direction for the foreseeable future.
They do have a bit of a bad rep but they are improving, the biggest complaints were FICA and Withdrawals. Withdrawals are still an issue it seems and we’ve stopped most comments about it as there are already so many.
Service still sucks at supabets, supabads it should be called.
Supabets don’t respond to my email and owe me money. Please assist.
For the love of all things sane do not give these guys a cent of your cash.You will be in for headache and headache.Withdrawals are slow and Supabets help well there is none.
Can sell one please tell me how they resolved their problems with Supabets. Customer service DOES NOT LISTEN AND DOES NOT CARE. I’m sick of there lies and promises. Just pay me my damn money that I won!
Give them a call mate, we honestly have no suggestions left. We’re as gatvol of them as your name suggests.
Hi sir please assist me with Supabets register and fica I want to join.
Hi Zip, head over to the Supabets website and follow the registration steps, it’s pretty easy. They also have several methods for you to Fica with.
error ai wouldn’t advice anyone to have an online account with supabets .you will regret as for they customer service super bad and use less.untrained staff .
Their customer service staff do need a major overhaul.
would advice any one to bet online with supabets, you will regret it trust me you don’t want to know muh
Supabets customer service has improved incredibly recently. They were admittedly piss poor but I’ve had my complaints dealt with quickly and much better than before. Keep improving Supabets, we will keep supporting you.
Supabets help is no good and cannot solve my problem. They will not pay out on my bet. Please assist.
Do u have a contact for a supabets manager? the call centre will not help me and i want my money.
Hi Juma,
Afraid not, we did ask due to all the complaints but had no luck.
Keep trying with the call centre and if you are still having no luck then consider going to the gambling board. Best of luck.
I never heard of this website until I googled Supabets complaint and this came up. Frankly I’m nor suprised that there are so many supabets complaints. I simply cannot get my account ficad. They still sent me a message to tell me about a bonus if i fica. How can i claim this bonus if you will not let me even fica my account.
Why are they so bad? I recommend going to another betting site. Supabets dont care for their customers.
Hi Jet,
We wholeheartedly agree with everything you’ve said. It is a real problem and they don’t seem too interested in addressing it. They did contact us asking that we ask readers to contact them directly, through their customer service channels…
We’ve also had numerous complaints about Supabets customer service on twitter. We can only hope they wake up and fix their service centres otherwise they will continue to bleed customers.
Supabets’ forgot password service also does not work. Enter my email and wait the link to change my password, but no luck. Tried many times. Was 35 when I tried the first time I’m 37 now…still waiting for my password and email rest mail to come through. Very poor. Opening new betting shops all over the place, but a simple forgot password link cannot be fixed. Clowns of note.
I read all the supabets complaints here then the review and thought nah it can’t be that bad and I signed up with them anyway. It took me TWO WEEKS TO GET MY SIGN ON OFFER. Useless useless useless. Don’t be a sucker like me. Stay away.
Eina, we were contacted by a guy who waited more than a month for his Supabets bonus…
To be honest I have no complaints with Supabets but I haven’t tried to contact them yet.
Sho so many Supabets complaints. No thanks.
I see many supabets complaints in comments. Supabets are no so bad guys
Thank you for review
Please help me I can register with Supabets I have not any Supabets complaint
Can you help us with our Supabets complaint?
So many Supabets complaints…has anyone had their complaint resolved?
Another unhappy Supabets user(well I tried to register) their kak service in getting my account setup which failed at the end. Supabets need to wake up to these complaints. Too bad because the website is interesting and they sponsor fighting which I love.
Googled Supabets complaints and ended up here. The 7/10 is way too generous,should be 5/10 at most. Agree with others that customer service is bad, also slow cash out times.Not impressed.
Thanks Kobz, we’ll revisit their score if their service does not improve!
Supabets customer service people are the worst I’ve ever dealt with!!I sent them 3 copies of my fica stuff and they still ask for a better copy!!do they not want my money?!!
Headline EFC sponsors and can’t bother putting up early markets on their own events. Wtf. Supabets please. Customer service are clueless and don’t escalate.
just to follow up. I gave up on getting my account fica’d. my money is better spent else where. Surely you must change that 7/10 to a 1/10 as there are many comments about how bad they are. It’s the most comments on any article on your website.
Any punter with half a brain will steer clear of Supabets, just look at all the Supabets complaints on here alone. There are several on hello peter too. The fact is Supabets are not targeting middle class punters, they are after lower class ones and that’s why their service sucks. They can’t even be arsed to respond here.
Supabets customer service is beyond useless. They don’t reply and are thick as bricks. Why have a whatsapp person who replies hours later with some of the dumbest responses ever. I don’t see any response from them about addressing it here so I guess they don’t care.
Mj I have the same problem they won’t take my documents because they are screenshots,can you tell me who can help me?they are slow on whatsapp and don’t answer the phones when I call.
I only have my cellphone bill to send in and I do not have a scanner and they won’t take my screenshot, I did not have this problem at hollywood. # Supabets complaints
Hi Christof,
They are very picky, can you try forwarding the bill to them via email?
To all yu guys complaying open a account with world sports betting best service
I did thanks. No luck. Just going to use another bookie 🙁
Thanks for the info. We’ll update the review once we’ve had more experience with their customer service.