Supabets are a bookmaker that has exploded onto the South African betting scene in recent months.They are an international operation and seem to be investing quite heavily in the African market, which is great for us punters. They’ve started to markets themselves quite heavily but taking over sponsorship of the EFC from Betx (which has since gone back to Betx) and by their television advert campaign.
I’ve never been into a Supabets store so I cannot say too much about their retail operation but apparently they have 31 branches around South Africa and one opening / open up in Cape Town soon. I’ll definitely head down soon to check the store out. Anyway, onto the good stuff.
Supabets have a 50% sign on bonus on your first deposit up to R2000. So the max you can get is a R1000 bonus from a R2000 initial deposit. It’s a strange angle to take as we think a 100% match up to R1000 would have been fairly generous and would like have interested new customers and kept the business happy. Simply put 50% is not an attractive number when I can get 100% up to R500 elsewhere. It’s not a major drawback, just a strange business decision.
The overall feel of the site itself is solid and easy to navigate. The website feels polished and has a very European bookmaker feel to it. There is a strong emphasis on lottery and lucky numbers, something we’d like to see less of but we’re sure Supabets have their reasons. Also their customer service is severely lacking. It took me 3 hours to get a response from their Whatsapp agents even though they were online and my question was a simple one. They also rejected my Web Africa account invoices as insufficient for Fica without actually even saying so!
5% Money Back Special : Get 5% of your money back if you lose.
Multibet Special : Get a boost of up to 30% on multiples
One does have to say those are two very unique and interesting promotions that you don’t find elsewhere. We really like the 5% money back special which is very generous of them.
Sports Offered :
Soccer, baseball, Aussie rules, basketball, boxing, cricket, darts, floorball, futsal, handball, ice hockey, rugby, snooker, tennis, horse racing, volleyball and more.
Overall Experience :
The overall experience at Supabets is a positive one. With unique and interesting promotion, an above average sign on bonus and a solid website, Supabets are a bookmaker to watch. My biggest gripe is the customer service but I’m going to reserve judgement until I’ve had more experiences with them.
Sign on Bonus Rating : 6.5/10
Overall Rating : 7/10
Superbets have heard your complaints and have responded with the following:
WE HAVE HEARD YOU! You can now submit your FICA documents to our specialised department: firstname.lastname@example.org
SUPABETS Customer Support: Please can you contact us by calling us on +27 11 215 7000, SMS HELP to 31388 and we’ll call you back, or email email@example.com. We want to try and resolve these issues, but are unable to find your details based on the names in the comment section.
So please get in contact with them directly to resolved issues, hopefully this will curb the number of Supabets complaints we’ve been getting.