Supabets are a bookmaker that has exploded onto the South African betting scene in recent months. They are an international operation and seem to be investing quite heavily in the African market, which is great for us punters. They currently have a massive R10,000 deposit match for new players, click here to claim it.
If you are having trouble accessing the Supabets site down to it being offline then click here for the latest updates.
Supabets Review
I’ve never been into a Supabets store so I cannot say too much about their retail operation but apparently they have 31 branches around South Africa and one opening / open up in Cape Town soon. I’ll definitely head down soon to check the store out. Anyway, onto the good stuff.
Sign on Bonus from Supabets / Supabets Deposit match.
We’re glad to see that Supabets came to their senses and introduced a whopping 100% match up to R10,000 which is one of the biggest in South Africa. The only other bookmakers that are in the same range as the Supabets deposit bonus are World Sports Betting and Betxchange.
Supabets Site
The overall feel of the site itself is solid and easy to navigate. The website feels polished and has a very European bookmaker feel to it. There is a strong emphasis on lottery and lucky numbers, something we’d like to see less of but we’re sure Supabets have their reasons. Other than that the site is a breeze to navigate on desktop and it allows you to create custom coupons for what you are betting. The mobile site is a very different experience and while it’s simple and easy to you it could you with a bit of a style update, however it is perfectly functional!
Supabets Cash Out
Supabets have joined several other bookmakers in offering cash out, which allows players to end their bets early. You can read about Supabets cash out here.
Supabets Customer Support
Their customer service is has improved drastically over the last few months and it’s now competent enough for punters to use. They are able to assist on the phone and email but their whatsapp support is somewhat lacking at the moment but will hopefully continue to improve
Supabets Customer Support Contact details
Contact : +27 11 215 7000
Supabets Minimum Deposit
Supabets currently have a R1 minimum deposit amount available to customers.
Supabets Fixtures
Supabets have all the lastest Soccer and Sports Fixtures available for download. Click here to find out how to get your hands on the PDFs.
Supabets Promotions
5% Money Back Special : Get 5% of your money back if you lose.
Multibet Special : Get a boost of up to 30% on multiples
Supabets suggestions : We will award our customers up to R200 per customer for a great suggestion.
One does have to say those are two very unique and interesting promotions that you don’t find elsewhere. We really like the 5% money back special which is very generous of them.
Sports Offered
Soccer, baseball, Aussie rules, basketball, boxing, cricket, darts, floorball, futsal, handball, ice hockey, rugby, snooker, tennis, horse racing, volleyball and more.
Lucky 1
Supabets are the first bookmaker in South Africa to legally offer online roulette. You can read all about the Supabets Lucky 1 game here.
Overall Experience
The overall experience at Supabets is a positive one. With unique and interesting promotion, a massive sign on bonus and a solid website, Supabets are a bookmaker to watch. We enjoy the simplicity of the site and how easy it is to get a bet on. The sign on offer is also one of the biggest in South Africa and definitely worth taking advantage of! Our biggest gripe is the customer service but that has been steadily improving and hopefully will continue to do so. We recommend opening an account at Supabets, which you can do here.
Sign on Bonus Rating : 9.5/10
Overall Rating : 7.5/10
WE HAVE HEARD YOU! You can now submit your FICA documents to our specialised department: fica@supabets.co.za
SUPABETS Customer Support: Please can you contact us by calling us on +27 11 215 7000, SMS HELP to 31388 and we’ll call you back, or email support@supabets.co.za. We want to try and resolve these issues, but are unable to find your details based on the names in the comment section.
I have been using supabets for the past 4years and I never had any problem with it until last week, I think supabets it is starting to rip us off ans their customer care service is very bad. Last weekend I have deposited R50.00 into my supabets account. They didn’t credit my account, the give me attitude with their replies on their email Support and ended up ignoring all my emails, even all my tweets they were ignored and my account till today it has not been credited after doing all the things they asked me to do. And my… Read more »
No wonder why people now love betting online.
Yeoville superbets has poor service, No name badges on employees so they can undermine customers. clearly
employees rule this place forgetting that they have to look after their jobs. We customers we have created jobs for them but it turns out no one cares am totally disappointed.
Thanks for the feedback Melusi, you’ve listed exactly why online betting is become more and more popular. We’ve passed your comments along to Supabets, punters are customers at the end of the day, and no one likes to feel unwelcome.
[…] how Supabets Lotto works. If you don’t have a Supabets account have read through our review or click here to sign up […]
Hi my name is Amos
I have an Account with Supabets their helpline is useless even the branch kempton Park is not helpful. I am in a process to withdraw the deposit.
I been really a very honest customer for supa bet for the past 3 years now and the service wasn’t that bad , till 13/09/2018 at kempton park branch .
This consultant named Phaswana Seila , she’s so rude , incompetent , unwelcoming and just not fit to be in a hospitality industry at any cost unless she’s given a crucial proper training as well as the manager , he can’t handle complaints in a formal manner .
Am really not happy at all .
Sammy
Do they still request Fica and a stamped bank statement with every withdrawal request?
Honestly haven’t used them in around a year but we assume the same process in still in place as it is with books running on similar software or under the Supa bets brand.
Generally i have no qualms with SB BUT… I have an account with Supabets (SB). I placed a lotto bet telephonically as could not do it myself due to bad internet connectivity. The agent placed the incorrect bet on my behalf… I cancelled the ticket as she had placed a bet for a loto event that would occur later in the day. Ticket i had requested won. I still have my stake (due to my cancelling ticket) but feel i have been disadvantaged of the winning portion. SB do not want to pay the winning portion because i cancelled ticket… Read more »
Hi King Dobby,
Thanks for the comment. We have responded to you via email 🙂
Holding thumbs!
Me I’m having a bad experience with Supabets, I read here that they give a bonus within 72 hours. Its been 2 weeks and they have been giving excuses after excuses, as for their whatsapp it suck shame because every time you say “hi” you will get a message that says “one of our consultant will contact you” which they never do. Emailing them is also useless because they don’t respond. Why some bookmakers have to lie to recruit people though? There are lot of scammers out there, so I worry when I send my ID and proof of resident… Read more »
You should get the bonus within 72 hours King, but yes their service leaves a lot to be desired. I’d recommend calling them as they are pretty decent via the phone.
So what good do these gambling boards bring to the table then? I see this Supabets is registered with the Gauteng Gambling Board. Seeing that they are registered, should that not rule out any issues with receiving your money into your bank account (when they finally pay out)? And what about sanctions for withholding people’s money (unless, off course there is a dispute).
Hi Mgqqwesi are Supabets not wanting to pay you out? What is their reasoning?
Apologies for not being clear, I was just responding to the complaints posted by other punters on here regarding Supabets. I am not registered with them but I see they have a tasty looking deposit match of up to R20k, so I wanted to check out the reviews before jumping in.
Just be careful with the wagering on that 20k mate 🙂 it’s rather large!
Well, with such negative comments about them, I won’t be going in that direction for the foreseeable future.
They do have a bit of a bad rep but they are improving, the biggest complaints were FICA and Withdrawals. Withdrawals are still an issue it seems and we’ve stopped most comments about it as there are already so many.
Service still sucks at supabets, supabads it should be called.
Supabets don’t respond to my email and owe me money. Please assist.
For the love of all things sane do not give these guys a cent of your cash.You will be in for headache and headache.Withdrawals are slow and Supabets help well there is none.
Can sell one please tell me how they resolved their problems with Supabets. Customer service DOES NOT LISTEN AND DOES NOT CARE. I’m sick of there lies and promises. Just pay me my damn money that I won!
Give them a call mate, we honestly have no suggestions left. We’re as gatvol of them as your name suggests.
Hi sir please assist me with Supabets register and fica I want to join.
Hi Zip, head over to the Supabets website and follow the registration steps, it’s pretty easy. They also have several methods for you to Fica with.
I have now been waiting nearly 3 weeks for a payout. I won 35k on a UFC event. Only withdrawal option was Skrill. Money came into my Skrill account and when withdrawing to my bank account I saw it said they money would be converted into euros. When this happened I immediately called SupaDeeks and told them that when the bank receives international gambling payments they cannot approve them. The consultant told me that this would not happen as SupaDeeks have an agreement with Standard Bank. I asked again. And she confirmed again. So I withdraw into my SA bank… Read more »
Firstly the bank is able to confiscate the funds(it’s happened to us) but you said you knew it was likely while Supabets said it’s not a problem. That’s on their head. Secondly was Skrill withdrawal the only option? That seems absurb unless you deposited with Skrill. Either way Supabets should pay you every cent you lost. I think that they think you have withdrawn the money and are attempting fraud or that they are passing the buck (likely the latter) I’d suggest you take this to the gambling board and possibly consult a lawyer as 35k is no laughing matter… Read more »
error ai wouldn’t advice anyone to have an online account with supabets .you will regret as for they customer service super bad and use less.untrained staff .
Their customer service staff do need a major overhaul.
would advice any one to bet online with supabets, you will regret it trust me you don’t want to know muh
Supabets customer service has improved incredibly recently. They were admittedly piss poor but I’ve had my complaints dealt with quickly and much better than before. Keep improving Supabets, we will keep supporting you.
Supabets help is no good and cannot solve my problem. They will not pay out on my bet. Please assist.
Do u have a contact for a supabets manager? the call centre will not help me and i want my money.
Hi Juma,
Afraid not, we did ask due to all the complaints but had no luck.
Keep trying with the call centre and if you are still having no luck then consider going to the gambling board. Best of luck.
Worst customer service i have ever experienced in the online sports betting industry.. They take hours to reply to you and when they do they are no help at all. All generic answers so i think wr probably stuck with a robot that only has 3 answers and is stuck in repeat. With all the money being spent on advertising i really think they need to invest that money into training of staff first. Get your foundation set up 1st before you guys try tackle the market. Companies will always fail if there front line staff for assisting customers are… Read more »
Hi Jet,
We wholeheartedly agree with everything you’ve said. It is a real problem and they don’t seem too interested in addressing it. They did contact us asking that we ask readers to contact them directly, through their customer service channels…
We’ve also had numerous complaints about Supabets customer service on twitter. We can only hope they wake up and fix their service centres otherwise they will continue to bleed customers.
I never heard of this website until I googled Supabets complaint and this came up. Frankly I’m nor suprised that there are so many supabets complaints. I simply cannot get my account ficad. They still sent me a message to tell me about a bonus if i fica. How can i claim this bonus if you will not let me even fica my account.
Why are they so bad? I recommend going to another betting site. Supabets dont care for their customers.
Supabets’ forgot password service also does not work. Enter my email and wait the link to change my password, but no luck. Tried many times. Was 35 when I tried the first time I’m 37 now…still waiting for my password and email rest mail to come through. Very poor. Opening new betting shops all over the place, but a simple forgot password link cannot be fixed. Clowns of note.
I read all the supabets complaints here then the review and thought nah it can’t be that bad and I signed up with them anyway. It took me TWO WEEKS TO GET MY SIGN ON OFFER. Useless useless useless. Don’t be a sucker like me. Stay away.
Eina, we were contacted by a guy who waited more than a month for his Supabets bonus…
To be honest I have no complaints with Supabets but I haven’t tried to contact them yet.
Sho so many Supabets complaints. No thanks.
I see many supabets complaints in comments. Supabets are no so bad guys
Thank you for review
Please help me I can register with Supabets I have not any Supabets complaint
Can you help us with our Supabets complaint?
So many Supabets complaints…has anyone had their complaint resolved?
Another unhappy Supabets user(well I tried to register) their kak service in getting my account setup which failed at the end. Supabets need to wake up to these complaints. Too bad because the website is interesting and they sponsor fighting which I love.
Googled Supabets complaints and ended up here. The 7/10 is way too generous,should be 5/10 at most. Agree with others that customer service is bad, also slow cash out times.Not impressed.
Thanks Kobz, we’ll revisit their score if their service does not improve!
Supabets customer service people are the worst I’ve ever dealt with!!I sent them 3 copies of my fica stuff and they still ask for a better copy!!do they not want my money?!!
Thanks for the info. We’ll update the review once we’ve had more experience with their customer service.
Mj I have the same problem they won’t take my documents because they are screenshots,can you tell me who can help me?they are slow on whatsapp and don’t answer the phones when I call.
I only have my cellphone bill to send in and I do not have a scanner and they won’t take my screenshot, I did not have this problem at hollywood. # Supabets complaints
Hi Christof,
They are very picky, can you try forwarding the bill to them via email?
I did thanks. No luck. Just going to use another bookie 🙁
To all yu guys complaying open a account with world sports betting best service
Supabets customer service is beyond useless. They don’t reply and are thick as bricks. Why have a whatsapp person who replies hours later with some of the dumbest responses ever. I don’t see any response from them about addressing it here so I guess they don’t care.
Any punter with half a brain will steer clear of Supabets, just look at all the Supabets complaints on here alone. There are several on hello peter too. The fact is Supabets are not targeting middle class punters, they are after lower class ones and that’s why their service sucks. They can’t even be arsed to respond here.
just to follow up. I gave up on getting my account fica’d. my money is better spent else where. Surely you must change that 7/10 to a 1/10 as there are many comments about how bad they are. It’s the most comments on any article on your website.
Headline EFC sponsors and can’t bother putting up early markets on their own events. Wtf. Supabets please. Customer service are clueless and don’t escalate.