Supabets review

Supabets are a bookmaker that has exploded onto the South African betting scene in recent months.They are an international operation and seem to be investing quite heavily in the African market, which is great for us punters. They’ve started to markets themselves quite heavily but taking over sponsorship of the EFC from Betx (which has since gone back to Betx) and by their television advert campaign.

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I’ve never been into a Supabets store so I cannot say too much about their retail operation but apparently they have 31 branches around South Africa and one opening / open up in Cape Town soon. I’ll definitely head down soon to check the store out. Anyway, onto the good stuff.

Supabets have a 50% sign on bonus on your first deposit up to R2000. So the max you can get is a R1000 bonus from a R2000 initial deposit. It’s a strange angle to take as we think a 100% match up to R1000 would have been fairly generous and would like have interested new customers and kept the business happy. Simply put 50% is not an attractive number when I can get 100% up to R500 elsewhere. It’s not a major drawback, just a strange business decision.

Update on the sign on Bonus from Supabets.

We’re glad to see that Supabets came to their senses and introduced a whopping 150% match up to R15,000. The biggest in South Africa by a country mile.

The overall feel of the site itself is solid and easy to navigate. The website feels polished and has a very European bookmaker feel to it. There is a strong emphasis on lottery and lucky numbers, something we’d like to see less of but we’re sure Supabets have their reasons. Also their customer service is severely lacking. It took me 3 hours to get a response from their Whatsapp agents even though they were online and my question was a simple one. They also rejected my Web Africa account invoices as insufficient for Fica without actually even saying so!

Promotions :

5% Money Back Special : Get 5% of your money back if you lose.

Multibet Special : Get a boost of up to 30% on multiples

One does have to say those are two very unique and interesting promotions that you don’t find elsewhere. We really like the 5% money back special which is very generous of them.

Sports Offered :

Soccer, baseball, Aussie rules, basketball, boxing, cricket, darts, floorball, futsal, handball, ice hockey, rugby, snooker, tennis, horse­ racing, volleyball and more.

Overall Experience :

The overall experience at Supabets is a positive one. With unique and interesting promotion, a massive sign on bonus and a solid website, Supabets are a bookmaker to watch. My biggest gripe is the customer service but I’m going to reserve judgement until I’ve had more experiences with them.

Sign on Bonus Rating : 9.5/10

Overall Rating : 7.5/10

Sign up to Supabets today : Supabets

WE HAVE HEARD YOU! You can now submit your FICA documents to our specialised department: fica@supabets.co.za

SUPABETS Customer Support: Please can you contact us by calling us on  +27 11 215 7000, SMS HELP to 31388 and we’ll call you back, or email support@supabets.co.za. We want to try and resolve these issues, but are unable to find your details based on the names in the comment section.

 

 

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51 Comments on "Supabets review"

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kingkeke52@gmail.com
Guest
Me I’m having a bad experience with Supabets, I read here that they give a bonus within 72 hours. Its been 2 weeks and they have been giving excuses after excuses, as for their whatsapp it suck shame because every time you say “hi” you will get a message that says “one of our consultant will contact you” which they never do. Emailing them is also useless because they don’t respond. Why some bookmakers have to lie to recruit people though? There are lot of scammers out there, so I worry when I send my ID and proof of resident… Read more »
Mgqwesi
Guest

So what good do these gambling boards bring to the table then? I see this Supabets is registered with the Gauteng Gambling Board. Seeing that they are registered, should that not rule out any issues with receiving your money into your bank account (when they finally pay out)? And what about sanctions for withholding people’s money (unless, off course there is a dispute).

Supabets=supabad
Guest

Service still sucks at supabets, supabads it should be called.

Ray
Guest

Supabets don’t respond to my email and owe me money. Please assist.

Anu
Guest

For the love of all things sane do not give these guys a cent of your cash.You will be in for headache and headache.Withdrawals are slow and Supabets help well there is none.

Gatvol
Guest

Can sell one please tell me how they resolved their problems with Supabets. Customer service DOES NOT LISTEN AND DOES NOT CARE. I’m sick of there lies and promises. Just pay me my damn money that I won!

Zip
Guest

Hi sir please assist me with Supabets register and fica I want to join.

AngryMan3000
Guest
I have now been waiting nearly 3 weeks for a payout. I won 35k on a UFC event. Only withdrawal option was Skrill. Money came into my Skrill account and when withdrawing to my bank account I saw it said they money would be converted into euros. When this happened I immediately called SupaDeeks and told them that when the bank receives international gambling payments they cannot approve them. The consultant told me that this would not happen as SupaDeeks have an agreement with Standard Bank. I asked again. And she confirmed again. So I withdraw into my SA bank… Read more »
karabo
Guest

error ai wouldn’t advice anyone to have an online account with supabets .you will regret as for they customer service super bad and use less.untrained staff .

karabo
Guest

would advice any one to bet online with supabets, you will regret it trust me you don’t want to know muh

Tim
Guest

Supabets customer service has improved incredibly recently. They were admittedly piss poor but I’ve had my complaints dealt with quickly and much better than before. Keep improving Supabets, we will keep supporting you.

Mr Z Khumalo
Guest

Supabets help is no good and cannot solve my problem. They will not pay out on my bet. Please assist.

Juma
Guest

Do u have a contact for a supabets manager? the call centre will not help me and i want my money.

JET
Guest
Worst customer service i have ever experienced in the online sports betting industry.. They take hours to reply to you and when they do they are no help at all. All generic answers so i think wr probably stuck with a robot that only has 3 answers and is stuck in repeat. With all the money being spent on advertising i really think they need to invest that money into training of staff first. Get your foundation set up 1st before you guys try tackle the market. Companies will always fail if there front line staff for assisting customers are… Read more »
Lee
Guest

I never heard of this website until I googled Supabets complaint and this came up. Frankly I’m nor suprised that there are so many supabets complaints. I simply cannot get my account ficad. They still sent me a message to tell me about a bonus if i fica. How can i claim this bonus if you will not let me even fica my account.

Why are they so bad? I recommend going to another betting site. Supabets dont care for their customers.

Jeff
Guest

Supabets’ forgot password service also does not work. Enter my email and wait the link to change my password, but no luck. Tried many times. Was 35 when I tried the first time I’m 37 now…still waiting for my password and email rest mail to come through. Very poor. Opening new betting shops all over the place, but a simple forgot password link cannot be fixed. Clowns of note.

Learnt my lesson
Guest

I read all the supabets complaints here then the review and thought nah it can’t be that bad and I signed up with them anyway. It took me TWO WEEKS TO GET MY SIGN ON OFFER. Useless useless useless. Don’t be a sucker like me. Stay away.

Boss punter
Guest

To be honest I have no complaints with Supabets but I haven’t tried to contact them yet.

Jaco
Guest

Sho so many Supabets complaints. No thanks.

iG
Guest

I see many supabets complaints in comments. Supabets are no so bad guys

iG
Guest

Thank you for review

Jola
Guest

Please help me I can register with Supabets I have not any Supabets complaint

Mark
Guest

Can you help us with our Supabets complaint?

James
Guest

So many Supabets complaints…has anyone had their complaint resolved?

Cottoneyejoe
Guest

Another unhappy Supabets user(well I tried to register) their kak service in getting my account setup which failed at the end. Supabets need to wake up to these complaints. Too bad because the website is interesting and they sponsor fighting which I love.

Kobz
Guest

Googled Supabets complaints and ended up here. The 7/10 is way too generous,should be 5/10 at most. Agree with others that customer service is bad, also slow cash out times.Not impressed.

MJ
Guest

Supabets customer service people are the worst I’ve ever dealt with!!I sent them 3 copies of my fica stuff and they still ask for a better copy!!do they not want my money?!!

Efc
Guest

Headline EFC sponsors and can’t bother putting up early markets on their own events. Wtf. Supabets please. Customer service are clueless and don’t escalate.

MJ
Guest

just to follow up. I gave up on getting my account fica’d. my money is better spent else where. Surely you must change that 7/10 to a 1/10 as there are many comments about how bad they are. It’s the most comments on any article on your website.

Supabets Sucks
Guest

Any punter with half a brain will steer clear of Supabets, just look at all the Supabets complaints on here alone. There are several on hello peter too. The fact is Supabets are not targeting middle class punters, they are after lower class ones and that’s why their service sucks. They can’t even be arsed to respond here.

Supabets are a joke
Guest

Supabets customer service is beyond useless. They don’t reply and are thick as bricks. Why have a whatsapp person who replies hours later with some of the dumbest responses ever. I don’t see any response from them about addressing it here so I guess they don’t care.

Christof Jansen
Guest

Mj I have the same problem they won’t take my documents because they are screenshots,can you tell me who can help me?they are slow on whatsapp and don’t answer the phones when I call.

Christof Jansen
Guest

I only have my cellphone bill to send in and I do not have a scanner and they won’t take my screenshot, I did not have this problem at hollywood. # Supabets complaints

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