Supabets review

Supabets are a bookmaker that has exploded onto the South African betting scene in recent months.They are an international operation and seem to be investing quite heavily in the African market, which is great for us punters. They’ve started to markets themselves quite heavily but taking over sponsorship of the EFC from Betx (which has since gone back to Betx) and by their television advert campaigns. They currently have a massive R10,000 deposit match for new players, click here to claim it.

I’ve never been into a Supabets store so I cannot say too much about their retail operation but apparently they have 31 branches around South Africa and one opening / open up in Cape Town soon. I’ll definitely head down soon to check the store out. Anyway, onto the good stuff.

Sign on Bonus from Supabets / Supabets Deposit match.

We’re glad to see that Supabets came to their senses and introduced a whopping 100% match up to R10,000 which is one of the biggest in South Africa. The only other bookmakers that are in the same range as the Supabets deposit bonus are World Sports Betting and Betxchange.

Supabets Site 

The overall feel of the site itself is solid and easy to navigate. The website feels polished and has a very European bookmaker feel to it. There is a strong emphasis on lottery and lucky numbers, something we’d like to see less of but we’re sure Supabets have their reasons. Other than that the site is a breeze to navigate on desktop and it allows you to create custom coupons for what you are betting. The mobile site is a very different experience and while it’s simple and easy to you it could you with a bit of a style update, however it is perfectly functional!

Customer Support 

Their customer service is has improved drastically over the last few months and it’s now competent enough for punters to use. They are able to assist on the phone and email but their whatsapp support is somewhat lacking at the moment but will hopefully continue to improve.

Supabets Customer Support Contact details

Contact : +27 11 215 7000

Promotions :

5% Money Back Special : Get 5% of your money back if you lose.

Multibet Special : Get a boost of up to 30% on multiples

One does have to say those are two very unique and interesting promotions that you don’t find elsewhere. We really like the 5% money back special which is very generous of them.

Sports Offered :

Soccer, baseball, Aussie rules, basketball, boxing, cricket, darts, floorball, futsal, handball, ice hockey, rugby, snooker, tennis, horse­ racing, volleyball and more.

Overall Experience :

The overall experience at Supabets is a positive one. With unique and interesting promotion, a massive sign on bonus and a solid website, Supabets are a bookmaker to watch. We enjoy the simplicity of the site and how easy it is to get a bet on. The sign on offer is also one of the biggest in South Africa and definitely worth taking advantage of! Our biggest gripe is the customer service but that has been steadily improving and hopefully will continue to do so. We recommend opening an account at Supabets, which you can do here.

Sign on Bonus Rating : 9.5/10

Overall Rating : 7.5/10

WE HAVE HEARD YOU! You can now submit your FICA documents to our specialised department: fica@supabets.co.za

SUPABETS Customer Support: Please can you contact us by calling us on  +27 11 215 7000, SMS HELP to 31388 and we’ll call you back, or email support@supabets.co.za. We want to try and resolve these issues, but are unable to find your details based on the names in the comment section.

 

 

 

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KingDobbykingkeke52@gmail.comVijayMgqwesiSupabets=supabad Recent comment authors
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KingDobby
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KingDobby

Generally i have no qualms with SB BUT… I have an account with Supabets (SB). I placed a lotto bet telephonically as could not do it myself due to bad internet connectivity. The agent placed the incorrect bet on my behalf… I cancelled the ticket as she had placed a bet for a loto event that would occur later in the day. Ticket i had requested won. I still have my stake (due to my cancelling ticket) but feel i have been disadvantaged of the winning portion. SB do not want to pay the winning portion because i cancelled ticket… Read more »

kingkeke52@gmail.com
Guest
kingkeke52@gmail.com

Me I’m having a bad experience with Supabets, I read here that they give a bonus within 72 hours. Its been 2 weeks and they have been giving excuses after excuses, as for their whatsapp it suck shame because every time you say “hi” you will get a message that says “one of our consultant will contact you” which they never do. Emailing them is also useless because they don’t respond. Why some bookmakers have to lie to recruit people though? There are lot of scammers out there, so I worry when I send my ID and proof of resident… Read more »

Mgqwesi
Guest
Mgqwesi

So what good do these gambling boards bring to the table then? I see this Supabets is registered with the Gauteng Gambling Board. Seeing that they are registered, should that not rule out any issues with receiving your money into your bank account (when they finally pay out)? And what about sanctions for withholding people’s money (unless, off course there is a dispute).

Supabets=supabad
Guest
Supabets=supabad

Service still sucks at supabets, supabads it should be called.

Ray
Guest
Ray

Supabets don’t respond to my email and owe me money. Please assist.

Anu
Guest
Anu

For the love of all things sane do not give these guys a cent of your cash.You will be in for headache and headache.Withdrawals are slow and Supabets help well there is none.

Gatvol
Guest
Gatvol

Can sell one please tell me how they resolved their problems with Supabets. Customer service DOES NOT LISTEN AND DOES NOT CARE. I’m sick of there lies and promises. Just pay me my damn money that I won!

Zip
Guest
Zip

Hi sir please assist me with Supabets register and fica I want to join.

AngryMan3000
Guest
AngryMan3000

I have now been waiting nearly 3 weeks for a payout. I won 35k on a UFC event. Only withdrawal option was Skrill. Money came into my Skrill account and when withdrawing to my bank account I saw it said they money would be converted into euros. When this happened I immediately called SupaDeeks and told them that when the bank receives international gambling payments they cannot approve them. The consultant told me that this would not happen as SupaDeeks have an agreement with Standard Bank. I asked again. And she confirmed again. So I withdraw into my SA bank… Read more »

karabo
Guest
karabo

error ai wouldn’t advice anyone to have an online account with supabets .you will regret as for they customer service super bad and use less.untrained staff .

karabo
Guest
karabo

would advice any one to bet online with supabets, you will regret it trust me you don’t want to know muh

Tim
Guest
Tim

Supabets customer service has improved incredibly recently. They were admittedly piss poor but I’ve had my complaints dealt with quickly and much better than before. Keep improving Supabets, we will keep supporting you.

Mr Z Khumalo
Guest
Mr Z Khumalo

Supabets help is no good and cannot solve my problem. They will not pay out on my bet. Please assist.

Juma
Guest
Juma

Do u have a contact for a supabets manager? the call centre will not help me and i want my money.

JET
Guest
JET

Worst customer service i have ever experienced in the online sports betting industry.. They take hours to reply to you and when they do they are no help at all. All generic answers so i think wr probably stuck with a robot that only has 3 answers and is stuck in repeat. With all the money being spent on advertising i really think they need to invest that money into training of staff first. Get your foundation set up 1st before you guys try tackle the market. Companies will always fail if there front line staff for assisting customers are… Read more »

Lee
Guest
Lee

I never heard of this website until I googled Supabets complaint and this came up. Frankly I’m nor suprised that there are so many supabets complaints. I simply cannot get my account ficad. They still sent me a message to tell me about a bonus if i fica. How can i claim this bonus if you will not let me even fica my account.

Why are they so bad? I recommend going to another betting site. Supabets dont care for their customers.

Jeff
Guest
Jeff

Supabets’ forgot password service also does not work. Enter my email and wait the link to change my password, but no luck. Tried many times. Was 35 when I tried the first time I’m 37 now…still waiting for my password and email rest mail to come through. Very poor. Opening new betting shops all over the place, but a simple forgot password link cannot be fixed. Clowns of note.

Learnt my lesson
Guest
Learnt my lesson

I read all the supabets complaints here then the review and thought nah it can’t be that bad and I signed up with them anyway. It took me TWO WEEKS TO GET MY SIGN ON OFFER. Useless useless useless. Don’t be a sucker like me. Stay away.

Boss punter
Guest
Boss punter

To be honest I have no complaints with Supabets but I haven’t tried to contact them yet.

Jaco
Guest
Jaco

Sho so many Supabets complaints. No thanks.

iG
Guest
iG

I see many supabets complaints in comments. Supabets are no so bad guys

iG
Guest
iG

Thank you for review

Jola
Guest
Jola

Please help me I can register with Supabets I have not any Supabets complaint

Mark
Guest
Mark

Can you help us with our Supabets complaint?

James
Guest
James

So many Supabets complaints…has anyone had their complaint resolved?

Cottoneyejoe
Guest
Cottoneyejoe

Another unhappy Supabets user(well I tried to register) their kak service in getting my account setup which failed at the end. Supabets need to wake up to these complaints. Too bad because the website is interesting and they sponsor fighting which I love.

Kobz
Guest
Kobz

Googled Supabets complaints and ended up here. The 7/10 is way too generous,should be 5/10 at most. Agree with others that customer service is bad, also slow cash out times.Not impressed.

MJ
Guest
MJ

Supabets customer service people are the worst I’ve ever dealt with!!I sent them 3 copies of my fica stuff and they still ask for a better copy!!do they not want my money?!!

Christof Jansen
Guest
Christof Jansen

Mj I have the same problem they won’t take my documents because they are screenshots,can you tell me who can help me?they are slow on whatsapp and don’t answer the phones when I call.

Christof Jansen
Guest
Christof Jansen

I only have my cellphone bill to send in and I do not have a scanner and they won’t take my screenshot, I did not have this problem at hollywood. # Supabets complaints

Supabets are a joke
Guest
Supabets are a joke

Supabets customer service is beyond useless. They don’t reply and are thick as bricks. Why have a whatsapp person who replies hours later with some of the dumbest responses ever. I don’t see any response from them about addressing it here so I guess they don’t care.

Supabets Sucks
Guest
Supabets Sucks

Any punter with half a brain will steer clear of Supabets, just look at all the Supabets complaints on here alone. There are several on hello peter too. The fact is Supabets are not targeting middle class punters, they are after lower class ones and that’s why their service sucks. They can’t even be arsed to respond here.

MJ
Guest
MJ

just to follow up. I gave up on getting my account fica’d. my money is better spent else where. Surely you must change that 7/10 to a 1/10 as there are many comments about how bad they are. It’s the most comments on any article on your website.

Efc
Guest
Efc

Headline EFC sponsors and can’t bother putting up early markets on their own events. Wtf. Supabets please. Customer service are clueless and don’t escalate.